FREQUENTLY ASKED QUESTIONS

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How do I apply for a merchant account?

Simply give us a call today for your free quote. Our team is happy to answer any questions you may have. 03301 242 537. Our UK based office means you are only one call away from one of our Accredited advisors.

How long does the approval process take?

It can take as little as 5 working days but typically the application process can take up to 2 weeks. We aim to have a customer who signed with us up and running within that time.

How easy is it to install? Can i do it myself?

Our systems are quick and easy to set up and we recommend that each Merchant install their terminal themselves. If this is an issue we can supply an engineer to come out and do it for you (there is an additional charge for this)

What kinds of businesses does CheaperPay accept as clients?

We accept all types of businesses’ from start up to Multi national corporations.

Are the terminals Apple Pay ready?

Yes, all of our terminals come Apple Pay ready as standard.

What if I have less than perfect credit?

Technically, your personal credit score does not affect your merchant account rates. However, if you have a low credit score there is the possibility that you may not be eligible. We can sometimes approve a merchant account application despite a low personal credit score by putting other stipulations in place.

How will I receive the proceeds from my transactions?

When a payment is taken that transnational value will be in the business account 2 days plus the transaction day. For example, you take a payment on Monday it will be in your account Wednesday.

Will I receive a monthly statement?

Yes, a statement is mailed to you every month.

What do i do if i need help?

Our UK based office means you are only one call away from one of our Accredited advisors (Mon-Fri 9am-5.30pm).

How do I get set up with contactless?

All of our card machines are set up with the ability to take contactless card payments.  The Ingenico range we use all comes fully integrated with contactless payment technology.

What credit cards can I accept?

We support all major credit cards, including Visa, MasterCard, American Express, Diner’s Club, Discover and JCB.

If you have any other questions please don’t hesitate to get in touch on 03301 242 537